Technical Service

0043 1 801 04 – 2587
service@sanova.at

Mo – Thu from 7:00 to 16:00
Fr from 8:00 to 12:30

Sanova Service

PROFESSIONAL – COMPETENT – RELIABLE

Sanova Medical Systems sees itself as a service company in the healthcare sector.

Owing to our years of experience and our customer focus, we have become a valued and reliable partner in hospitals, doctors’ practices and various health care facilities in many matters concerning medical technology.

Durch unsere beiden Standorte Wien und Gallspach/OÖ und unser großes Service-Team bieten wir unseren Kunden ein flächendeckendes Servicenetzwerk für ganz Österreich. Auch in unseren Niederlassungen in Tschechien und der Schweiz kümmert sich ein eigenes Technik-Team um alle Installationen und Serviceeinsätze.

Consultation

IT’S NEVER TOO EARLY TO GET IN TOUCH WITH US

Our team of over 80 employees is committed to be of daily service to you and will address any of your concerns and questions.

Our field service is en route throughout Austria and beyond to support you in planning and setting up your new medical devices. The earlier you call on our professional consultation services, the easier it will be for you to plan measures such as budget planning, structural changes, planning of undisturbed patient care during reconstruction, etc.

Once you have decided on one of our products, we are happy to be of assistance to you as a competent and reliable partner in all questions concerning safety inspections, maintenance, repairs and much more.

Device installation

LEAVE THE INSTALLATION OF YOUR DEVICES TO US.

Our customers appreciate high flexibility and reliability when their orders are processed.

Our large technical team consists of specialists who put your new medical devices into operation on site, while taking the greatest possible care to ensure that ongoing patient care and sensitive hygienic conditions, for example in operating rooms, are maintained.

Our years of experience and technical know-how allows us to get even the most complex installations to run smoothly.

Training

THE PATIENT IS AT THE CENTRE OF HEALTHCARE.

We at Sanova Medical Systems offer product knowledge training for the products we sell.

Our friendly and competent application team will teach you how to use the new medical device. We are right by your side during your first applications so that all your patients receive the best medical care from the very beginning.

Technical service

WE COME TO YOU OR YOUR DEVICE TO US

In hardly any other field is the reliability of technology as important as in medicine. As a medical technology company, we are aware of this responsibility and are committed to do justice to this responsibility.

With short response times, exact scheduling, maintenance appointment reminders, competent phone consultations and equipment on loan to bridge device downtimes, we try to help our customers maintain consistent patient care while keeping costs low.

We are constantly providing our technicians continuing education and training courses to turn them into experts in the rapidly and dynamically growing medical technology field.

Remote maintenance

HELP FROM AFAR

We can offer you remote maintenance for an ever increasing number of medical products. All the device needs is an existing Internet connection.

You allow our technicians to connect to your computer remotely to process your request while you supervise the session. That way, we help you reduce downtimes quickly and easily. You will incur no additional travel costs for this kind of tech support. That saves you time and money!

Phone service

FAST, SIMPLE, COMPETENT

Our team strives to answer your enquiries via e-mails, fax or phone in a friendly and competent manner or to pass you on to the appropriate specialists in our team.

If you have the device names, invoice numbers or other important information ready, we will be able to help you even faster.

Contact Sanova
Sanova Pharma GesmbH
Haidestraße 4
A - 1110 Vienna
01 801 04 – 0
sanova.pharma@sanova.at
Google Maps Location
Contact Healthcare
Sanova Pharma GesmbH
Haidestraße 4
A - 1110 Vienna
01 801 04 – 0
sanova.pharma@sanova.at
Google Maps Location
Contact Logistics 360°
Sanova Pharma GesmbH
Haidestraße 4
A - 1110 Vienna
01 801 04 – 0
sanova.pharma@sanova.at
Google Maps Location
Contact Medical Systems
Location Vienna
Haidestraße 4
A - 1110 Vienna
01 801 04 – 2560
medicalsystems@sanova.at
Google Maps Location
Location Gallspach
Spitzermühlestraße 6
A - 4713 Gallspach
07248 64060 – 0
medicalsystems@sanova.at
Google Maps Location
Technical Service-Hotline
01 801 04 – 2587
service@sanova.at

Mo – Thu from 7:00 to 16:00
Fr from 8:00 to 12:30